Futurelab builds enterprise WhatsApp AI chatbots on the official WhatsApp Business Platform. Agents connect to ERP, DMS and CRM systems so distributors, retailers, field sales and frontline staff can check stock, place orders, raise complaints and get answers in Hindi, English and Hinglish, by text or voice note, with human handover.
WhatsApp AI chatbots for enterprises
We build enterprise WhatsApp AI chatbots on the official WhatsApp Business Platform: connected to your ERP and CRM, fluent in Hindi, English and Hinglish, and built for the people who already run your business on WhatsApp.
Futurelab Studios: OpenAI Select Partner · Claude Partner Network
Trusted by teams at PepsiCo · ITC · SBI · Syngenta
Distributors, retailers and field staff will not download another app. A WhatsApp agent meets them where they are. Pick an audience to see a typical conversation.
Distributors check stock, see current schemes, place repeat orders and get invoices and statements, without calling the sales office.
Reps ask about products, prices and targets, log visits by voice note and get a daily summary, all inside the app they already use.
Retailers ask about products, raise complaints, track deliveries and claim offers, with a person on hand when it matters.
Frontline and plant staff without laptops ask HR and policy questions, apply for leave and get payslip help on WhatsApp.
A WhatsApp agent needs field know-how, trusted knowledge and a way to hear voice notes. Futurelab already builds products for each; status is shown as it stands today.
Our field sales product: CRM access, route suggestions and auto-logged call summaries for reps on the go.
Answers from your own documents, so the agent quotes approved schemes and policies, not guesses.
Multi-language speech to text, for the voice notes field teams prefer to typing.
A WhatsApp agent is worth building when your network already messages you there, and the same questions and orders arrive every day.
Routine stock checks, order status and scheme questions are answered at once, so your team spends time on growth instead of lookups.
Orders, complaints and visit notes go straight into your ERP or CRM, instead of being retyped from chats and screenshots.
Hindi, English, Hinglish and regional languages, by text or voice note, so partners in every market can use it.
Built for enterprise, not a free bot builder Official WhatsApp Business Platform, your systems of record behind every answer, opt-in and data rules agreed up front, and a person ready to step in.
A WhatsApp bot that replies is easy. One your distributors and compliance team both trust needs these four pieces designed together.
Set up properly on Meta’s official platform, with your verified business number.
Live answers and actions from your ERP, DMS, CRM and order systems.
Understands how your network actually writes and speaks.
A person can take over any chat, and every conversation is on record.
Four steps, each with a clear output, so you can try the agent on your own phone before your network sees it.
Choose one group, such as distributors, and the conversations that fill your team’s day, and agree how success is measured.
You get: A scoped set of conversations and measures
Set up the WhatsApp Business Platform, connect your systems and build the agent on your products and schemes.
You get: An agent you can message and test
Run it with a small group of distributors or reps, review every conversation and tune language, answers and handovers.
You get: Pilot results and feedback
Extend region by region with monitoring and a human fallback, then add the next audience or job.
You get: A live agent with owners and reporting
Yes. We build on Meta’s official WhatsApp Business Platform with a verified business number, approved message templates and proper opt-in, not on unofficial tools that risk the number being banned.
Organisations whose distributors, retailers, field sales and frontline staff already work on WhatsApp. Typical jobs are orders, stock and scheme queries, statements, complaints, visit logging and HR questions.
Yes. The agent reads stock, prices, schemes and account data from your systems and writes orders, complaints and visit notes back, with each partner seeing only their own data.
Yes. It handles Hindi, English and Hinglish, and regional languages where current models support them, and it transcribes voice notes so field teams can speak instead of typing. We teach it your product names and local terms.
There are two parts: Meta’s WhatsApp messaging charges, which depend on message type and volume, and the AI and hosting costs. We estimate both from your expected volumes during scoping, before you commit.
No. We build enterprise WhatsApp agents connected to your systems, with governance and human handover. If you only need simple automated replies, an off-the-shelf tool may be enough.
Tell us who you want to reach on WhatsApp and what they ask for today. We will come back with a practical view of scope, systems and messaging costs.