AI for retail that works on the shop floor

Futurelab builds AI for retailers and FMCG brands: shelf photos read for gaps, share of shelf, planogram, price tags and competitor activity; demand forecasts by store and SKU; assistants for store staff and field reps; and customer insight from reviews, social and loyalty data. Our SalesEasy field assistant works in eight Indian languages.

AI for retail and consumer brands

We build AI for retailers and FMCG brands: shelf checks from a phone photo, demand forecasts that cut stockouts, assistants for store staff and field teams, and customer insight from what shoppers actually say. Built in India, for Indian retail.

Futurelab Studios: OpenAI Select Partner · Claude Partner Network

Trusted by teams at Coca-Cola · PepsiCo · ITC · Patanjali · Love in Store

Trusted by teams at

  • Coca-Cola
  • PepsiCo
  • ITC
  • Patanjali Foods
  • Love in Store Technologies
  • Xiaomi
  • Quantum Consumer Solutions
  • Zimgold

One photo, five things to fix.

A store visit used to mean a clipboard. Now a rep snaps the shelf and AI reads it in seconds. Pick what to look for and see it on the shelf.

Gaps: Out-of-stock spots

Empty facings are found and matched to the product that should be there, so the rep can place an order on the spot.

Share: Share of shelf

Your facings are counted against competitors on the same shelf, and tracked visit by visit and store by store.

Planogram: Products out of place

Products on the wrong shelf or in the wrong order are compared with the agreed planogram and flagged with the fix.

Price: Price and offer tags

Missing or wrong price labels and offer tags are read and checked against the current price list and scheme.

Competition: Competitor activity

New competitor packs, displays and promotions are spotted and shared with the team, so nobody hears about them last.

Proof from the field, not slides.

These are products Futurelab built for retail and consumer teams. Status is shown as it stands today.

SalesEasy: AI-Powered Field Sales Assistant

Our field assistant for retail and FMCG reps: shelf photo scores, competitor sightings, store-level dashboards and voice input in eight Indian languages.

InsightEasy: AI Social Listening and Audience Intelligence

Social listening for consumer brands: what shoppers think, the themes they return to and the creators who move them.

MarketEasy: AI-Powered Market Research and Analysis Tool

Market and competitor intelligence: trends, audience insights and gaps in your category.

Fewer stockouts, sharper shelves, better decisions.

AI for retail is worth building when it closes the gap between what head office plans and what actually happens in thousands of stores.

Fewer lost sales

Gaps on the shelf and in the stockroom are spotted earlier, and replenishment follows real demand rather than last month’s guess.

Better execution in every store

Every visit produces the same reliable audit, so managers see what is happening on shelves across regions, not just in the stores they visit.

Decisions from real signals

Sales, shelf, competitor and customer signals come together, so pricing, promotions and range decisions rest on evidence.

Built for the trade, not the boardroom Retail AI only works if a rep in a kirana store and a manager in a modern trade outlet can use it in thirty seconds, in their own language, on a basic phone.

Four kinds of retail AI brands ask us for.

Each one connects to the systems you already run, such as your DMS, POS, ERP and loyalty platform, and is piloted in a handful of stores or one region first.

Retail execution and shelf audits

Make every store visit count, in general and modern trade.

  • Shelf photos scored for gaps, share and planogram
  • Beat plans and outlet prioritisation
  • Orders suggested from what is missing
  • Store-level dashboards for managers

Demand forecasting and replenishment

Stock what will sell, where it will sell.

  • Forecasts by store, SKU and week
  • Festivals, weather and promotions built in
  • Suggested orders for distributors and stores
  • Early warnings on stockouts and overstock

Customer insight and personalisation

Understand shoppers and speak to each one better.

  • Reviews, social and survey feedback summarised
  • Segments from loyalty and purchase data
  • Personalised offers and messages
  • WhatsApp campaigns with opt-in

Store and staff assistant

Answers and guidance for store teams, on their phones.

  • Product, price and policy questions
  • SOPs and training in short modules
  • Daily store task lists
  • Issues raised and tracked from the floor

From a few stores to every store.

Four steps, each with a clear output, so you see results in real stores before you scale.

  1. Walk the stores

    Spend time with reps, store staff and category teams, and pick the problem with the clearest cost, such as stockouts or poor shelf execution.

    You get: A scoped use case and baseline

  2. Build on your data

    Connect sales, stock and store data, train on your products and packs, and build the tool for the people who will use it.

    You get: A working tool on your products

  3. Pilot in real stores

    Run it in a set of stores or one region, measure against the baseline and fix what does not work on the floor.

    You get: Pilot results by store and region

  4. Scale and improve

    Roll out region by region with training and support, and add the next use case on the same data.

    You get: A live tool with owners and reporting

  • 50+ AI deployments delivered
  • 75+ organisations, from FMCG to finance
  • 20,000+ professionals trained by Futurelab

Consumer and retail leaders on working with Futurelab.

The workshop exposed us to the possibilities of AI in professional work setups and in the retail industry. It opened our eyes to practical applications we hadn't considered.

Aditya Goel, Co-Founder

A practical programme that made AI tools and workflows easier to apply.

Vikram Varde, Senior Director

Futurelab’s AI workshop sparked fresh thinking across our team and made emerging tech feel approachable and exciting. It set the foundation for Intelligent integration of AI into our work

Anju Joseph, Managing Partner

The conversations were clear-eyed, practical, and inspiring. Exactly what India's agri and food industry needs right now.

Sanjeev Asthana, CEO

Built by people from Indian FMCG.

Kuntal Sharma, Co-Founder

13+ years in marketing and growth leadership at Google, Paytm, Airtel and Amul.

Shabbir Haider, Co-Founder

13+ years across business strategy and technology transformation at Amul, Wipro, PepsiCo and Mondelez.

Frequently asked questions

How is AI used in the retail industry?

The most valuable uses are retail execution (reading shelf photos for gaps, share and planogram), demand forecasting and replenishment, customer insight and personalisation, and assistants that answer product and policy questions for store staff and field teams.

Can AI read shelf photos taken on an ordinary phone?

Yes. Shelf recognition works from phone photos in normal store lighting. It is trained on your own packs and your competitors’ so it can tell facings apart, and accuracy is checked in a pilot before it is used to measure stores.

Does it work for general trade and kirana stores, not just modern trade?

Yes. Tools are designed for reps visiting small stores: quick to use, in local languages, on basic phones and patchy networks, with orders suggested from what is missing on the shelf.

Which systems does retail AI connect to?

Typically your DMS, ERP, POS and loyalty platforms, plus sales force automation apps. We use the data you already collect and write results back to the systems your teams use.

What has Futurelab built for retail and FMCG?

Our own SalesEasy is an AI field assistant for retail and FMCG reps, with shelf photo scoring, competitor sightings, store dashboards and voice input in eight Indian languages. Our founders also come from Indian FMCG, including Amul, PepsiCo and Mondelez.

How do we start with AI in retail?

Pick one costly problem, such as stockouts or weak shelf execution, measure a baseline, and pilot in a set of stores or one region. Scale only once results hold up in real stores.

Scope AI for your stores with our team.

Tell us how you sell, through which channels and where the gaps show up. We will come back with a practical view of what to pilot first.